International Team Leader - Katowice

HRO Recruitment specializes in recruitment for middle management and senior roles. Our background is rich with experience and knowledge gained from cooperation with both domestic Polish and international companies. HRO Recruitment is a brand of Verita HR sp. z o.o. a Human Resources service provider operating under number . Currently on behalf of our client, UK based credit card company, we are currently looking for a: International Team Leader Work place: London, United Kingdom


Responsibilities: Deliver on all agreed key business objectives by developing and implementing initiatives to drive productivity and efficiency gains.
Recognise targets to be achieved and is committed to ensuring the team works towards those targets
Recruit, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
Develop a highly motivated team of customer account agents by conducting regular call monitoring sessions through side by side, floor walking and remote listening, to identify and provide relevant training to lever individual agent’s capability and thus improve overall team performance.
Encourage professionalism, responsibility, ownership and support amongst the agents within the team and where appropriate across other business areas.
Pro-actively manage all attendance and performance issues in accordance with the agreed performance management policy.
Ability to define and execute business processes and ensure the operation is equipped with the necessary skills and infra structure to deliver on all key objectives in a multi-skilled environment.
Create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations.
Acts as a catalyst for change and has the ability to initiate change and work with change in a range of environments producing consistent results.
Lead and participate in projects work as required.
Perform all tasks following company policy and procedures, including legal and regulatory requirements.
Ensuring customer confidentiality of information in line with the Data Protection Act and adherence to all regulatory FSA requirements.

What we expect: Higher education
Very good knowledge of English and Polish
At least years experience in a team leader role in a customer services and credit related business
People management skills
Experience in implementing complex projects
Ability to analyze the results of functional and financial reports
To work with enthusiasm and efficiency
High level of personal ethics
Availability to work on weekends
Good IT Skills



Our Client offers:
Stable work in a strong business
Competitive renumeration
Attractive salary
Working in international environment

Only select CVs will be contacted. Candidates who participate in our recruitment process will be automatically entered into our internal database. Submitted documents will not be returned. Please add the following clause to the end of your submitted CV: “I hereby consent for Verita HR Sp. z o.o. with their head office in Warsaw at Leszno , to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects in accordance with the Law on Protection of Personal Data (Dz. U. r. Nr poz. until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”

Prosimy aplikowac poprzez wypelnienie formularza:
http: veritahr.humanwayapp.com/b DHBFG/a/new